App FAQ for employees2024-06-27T12:26:13+02:00












CHECK-IN WITH HANSEFIT APP


DOWNLOAD APP

Hansefit members download and activate the Hansefit-app.


CHECK IN

To check-in, Hansefit members open the app and scan the QR code, which is located at the counter of our network partners.


SUCCESSFUL CHECK-IN

After successful check-in, a check-in ticket appears on the user’s cell phone.

HANSEFIT APP FREE DOWNLOAD

FREQUENTLY ASKED QUESTIONS

GENERAL


Where can I get the Hansefit app?2022-08-04T10:05:18+02:00

You can download the Hansefit app for free from the Apple App Store for iOS, the Google Play Store for Android or the AppGallery for Huawei. Just search for “Hansefit”.

I get an error message when checking in via the app. What should I do?2022-08-04T10:03:48+02:00

Errors may occur when scanning if the light is too dim. Try again and use the „Light“ function when scanning. If the QR code is obscured, you can also enter the numerical code under the QR code manually. If it is a technical error, please let the studio staff know that the check-in failed or contact us by e-mail: app-support@hansefit.de

Bad internet connection?2022-08-04T10:01:10+02:00

No problem for us! Even offline our members can check-in via the app. As soon as an internet connection is available again, the check-in is automatically transferred to our check-in system.

What technical requirements does my smartphone need for the app to work?2022-08-04T10:00:25+02:00
Why do I need a Hansefit account?2022-08-04T09:58:40+02:00

Creating a Hansefit account is necessary for security reasons and to prevent misuse of the functions enabled by the app. For example, if your activation code falls into the wrong hands, we can prevent misuse by blocking the Hansefit account.

Does my employer have access to my account data?2022-08-04T09:58:17+02:00

No, your employer does not receive any information about your Hansefit account and cannot view your access data.




APP ACTIVATION


Where can I find the activation code to log in?2022-08-04T10:04:06+02:00

If you are new to Hansefit, you will receive an activation letter from your employer. On this letter you will also find the activation code for the Hansefit app. If you can no longer find the letter with the activation code, please contact your HR department.




REGISTRATION & DEREGISTRATION




CHECK-IN


I get an error message when scanning the activation code. What should I do?2022-08-04T10:05:08+02:00

If the QR code is obscured or broken, you can also enter the numerical code below the QR code manually. To do so, click on the button “Enter code manually” in the app.

If an error message appears again, your activation code is probably no longer valid. Please contact your employer to get a new code.




ONLINE COURSES


How do I unlock the Online+ section in the app?2022-08-04T09:59:54+02:00

If your employer has booked our online package for you, you can now access our exclusive online offers in the areas of fitness, meditation, nutrition and yoga via the Hansefit app. (You should install the latest version of the Hansefit app (min. version 2.1.0.) Please get in contact with your employer if you are interested in our online offers.

Is it possible to use all apps in parallel?2022-08-04T09:59:41+02:00

All apps are available to you as part of the Online+ offer. You can obtain the required access codes via the Hansefit app.

How can I register for online courses?2022-08-04T08:51:31+02:00

You can find our online course schedule in the app. It contains all online courses that we offer in cooperation with our partners. The courses are free of charge for you. Simply click on a course and then on the “Book course” button.

You will find an overview of your booked courses in your profile.

How can I participate in an online course?2022-08-04T09:02:49+02:00

The online courses take place via the streaming provider Zoom. You can download the Zoom app or alternatively register via your browser. 15 minutes before the course starts, the button “go to livestream” will be activated. With this button you can either stream the course directly on your smartphone or enter the meeting ID and password on another device. Alternatively, you can have access data sent to you by e-mail in order to participate on another device.

How do I get updates on my booked courses?2022-08-04T09:02:41+02:00

If you have allowed the Hansefit app to send you notifications, you will receive a reminder via push notification 15 minutes before the course starts. We will also inform you via push notification if a course has been cancelled.




PROFIL


Can I change my picture ?2022-12-12T10:57:45+01:00

If you would like to change your photo, you can do so through the app. Click on your profile and go to settings. Please note that you can only change your photo once a month to avoid abuse.

Why do I need a Hansefit account?2022-08-04T09:58:40+02:00

Creating a Hansefit account is necessary for security reasons and to prevent misuse of the functions enabled by the app. For example, if your activation code falls into the wrong hands, we can prevent misuse by blocking the Hansefit account.

Does my employer have access to my account data?2022-08-04T09:58:17+02:00

No, your employer does not receive any information about your Hansefit account and cannot view your access data.




CONTACT

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